Delivery Information

CHRISTMAS & NEW YEAR SEAFOOD DELIVERY


Our last delivery day prior to Christmas is on Friday 22 December 2017. Our couriers are reliable. However, Christmas is a very busy time for all couriers everywhere. If possible, please book delivery on Thursday 21 December. That way, in the event that delivery is not made on Thursday (due to adverse weather, traffic conditions etc.), then delivery can still be made the next day on Friday.


No deliveries between 23 December 2017 and 2 January 2018.


Our first delivery day after Christmas is on Wednesday 3 January 2018 onwards.


Seafood packed fresh to order
Seafood is packed fresh to order by our oyster and shellfish farms, fisheries, and smokery on the day before our clients' requested delivery date; and then delivered to our clients' addresses by reliable couriers the next day to arrive on our clients' requested delivery date. Our clients receive the freshest and finest seafood possible, direct from the source.


Seafood delivery
Seafood boxes are delivered to addresses in mainland UK by courier between 8am and 2pm on our clients' requested delivery date (Tuesday to Friday inclusive). On rare occasions delivery may be made up to 5pm. In the unlikely event that delivery is not made by 4.30pm, please contact us by email, text or phone.


Please ensure someone is available at the delivery address on the day of delivery, as the courier may require a signature at the time of delivery. If no one is available to sign at the time of delivery, the courier should leave the box in accordance with the delivery instructions provided to us by you (at 'Checkout' under 'Delivery Instructions') or with a neighbour (unless you advised not to do so at 'Checkout' under 'Delivery Instructions').


If the courier decides it is unreasonable or unsafe to leave the box in accordance with the delivery instructions or with a neighbour; then the courier will return the box to the courier's nearest collection depot to your address, it will be your responsibility to collect the box from there. On rare occasions (by arrangement between you and the courier), the courier may attempt a second delivery the next business day.


Knives and utensils delivery
Orders for knives and utensils that have been received by us before 1pm Monday to Friday will usually be packed and dispatched by us the same day. Orders received after 1pm will usually be dispatched the next business day.


Knives and utensils are delivered by Royal Mail or courier to addresses in the UK and overseas.


Please ensure someone is available at the delivery address on the day of delivery, as the courier may require a signature at the time of delivery. If no one is available to sign at the time of delivery, the courier will either leave the parcel with a neighbour (unless you advised not to do so at 'Checkout' under 'Delivery Instructions') or return the parcel to the courier's nearest depot to your address, and it will be your responsibility to collect the parcel from there. On rare occasions (by arrangement between you and the courier), the courier may attempt a second delivery the next business day.