Delivery Information

Our delivery days are Tuesday to Friday inclusive (excludes bank holidays). Our next available delivery date is Tuesday 3 October onwards. Our couriers deliver to addresses in mainland UK, but only as far north as Greater Edinburgh and Greater Glasgow.

Choose your delivery date at checkout:

At Checkout, you select the date you would like your parcel delivered to your address (your scheduled delivery date). Delivery is usually made between 8am and 4pm (or on occasions by 6pm or later) on your scheduled delivery date by courier. Please note: On rare occasions parcels may be delayed by the courier's network, so delivery may be made the next business day. Please see 'Order seafood 1 day in advance' below.

Order seafood 1 day in advance:

We recommend you select your delivery date for seafood one day in advance. For example, if you would like your parcel delivered on Friday as you need the seafood on Saturday night, then at Checkout, please select Thursday as your scheduled delivery date. This means your parcel should be delivered on Thursday, and if delayed by the couriers, then delivery will be made the next business day on Friday. Oysters and smoked fish will remain fresh and fine to consume for at least 5-7 days from delivery.

Courier consignment details and how to store seafood:

On the day prior to your scheduled delivery date, we email you the courier consignment details for your parcel. Please use these details to visit the courier's website to track the status of delivery. Your parcel should be delivered on your scheduled delivery date, or on rare occasions the next business day. If you have any questions about delivery, please contact your local delivery depot as they will only discuss delivery with the recipient of the parcel for confidentiality reasons. If you would like to collect your parcel from your local courier depot, please make these arrangements with your local delivery depot. Please note, you will need to take your consignment number and photo ID. Upon receipt of delivery, store oysters and other seafood in the fridge. For information on how to store seafood, please click on How to Store Oysters & Other Shellfish or How to Store Smoked Fish

Delivery for oysters knives and other utensils:

When ordered with seafood, oyster knives and other utensils are sent by Royal Mail First Class Signed For. When ordered without seafood, oyster knives are other utensils can be sent by Royal Mail Special Delivery, or First/Second Class Signed For. You select your preferred option at Checkout.