Delivery Information

Please read below for more information about our Christmas and New Year delivery dates; other delivery information; and our consumption guide for shellfish and smoked fish. 

Christmas delivery
Our last delivery day prior to Christmas is Friday 21 December. If possible, please select delivery on Thursday 20 December, so that in the event that the courier cannot deliver on Thursday, the courier can deliver on Friday.

New Year delivery
Our first delivery day after Christmas is Thursday 3 January 2019.

Seafood delivery
Seafood is packed fresh to order by our oyster and shellfish farms and fisheries, and our smokery on the day before our clients' requested delivery date; and then delivered direct to our clients' addresses by reliable couriers the next day to arrive on our clients' requested delivery date.

Seafood boxes are delivered to addresses in mainland UK by courier between 8am and 2pm Tuesday to Friday. On rare occasions delivery may be made up to 5pm. In the unlikely event that delivery is not made by 4.30pm, please contact us by email, text or phone.

Please choose your preferred delivery date (Tuesday to Friday inclusive) at 'Checkout', and the relevant courier fee will be applied. One courier fee applies per seafood producer/dispatch centre.

Top Tip: You can mix and match oysters and other seafood under one courier fee. For example, to mix and match oysters, simply click on any of the oyster pages shown on our website, then scroll to the bottom of the same page to choose oysters from the same producer/dispatch centre (that way, only one courier fee applies).

Please ensure someone is available at the delivery address on the day of delivery, as the courier may require a signature at the time of delivery. If no one is available to sign at the time of delivery, the courier should leave the box in accordance with the delivery instructions provided to us by you (at 'Checkout' under 'Delivery Instructions') or with a neighbour (unless you advised not to do so at 'Checkout' under 'Delivery Instructions').

If the courier is unable to leave the box in accordance with the delivery instructions or with a neighbour (for example, it may be unreasonable or unsafe to do so, or access may be obstructed); then the courier will return the box to the courier's nearest collection depot to your address, it will be your responsibility to arrange collection of the box from there. On rare occasions (by arrangement between you and the courier), the courier may attempt a second delivery the next business day.

See All Oysters

See All Mussels, Clams & Cockles

See All Smoked Fish 

Knives, Gloves, Trays etc. delivery
Orders for knives, gloves, trays, and condiments that have been received by us before 1pm Monday to Friday will usually be packed and dispatched by us the same day. Orders received after 1pm will be dispatched the same day or the next business day. Knives, gloves, trays etc. are usually delivered by Royal Mail or by courier to addresses in the UK and overseas.

Please choose your preferred delivery method (we offer four types of delivery) at 'Checkout', and the relevant delivery fee will be applied.

One delivery fee applies for all knives, gloves, trays, and condiments.

See All Knives, Gloves, Trays etc.

Consumption guide
For the freshest and best flavour, please store fresh shellfish and smoked fish in the fridge and consume:

Pacific and Kumamoto Oysters within 4-5 days from delivery;

Native Oysters within 2-3 days from delivery;

Mussels, clams and cockles within 1-2 days from delivery;

Smoked Prawns within 1-2 days from delivery;

Smoked Fish within 10 days from delivery.

For more information, please refer to: How to store oysters and other shellfish or store smoked fish